Shipping policy
Thank you for shopping at amiiraa. We aim to provide you with a seamless and efficient shipping experience. Please review our Shipping Policy below for important information regarding shipping methods, delivery times, and order processing.
1. Order Processing
1.1 Processing Time: All orders are processed within 5 business days (excluding weekends and holidays) upon receiving full payment and verification.
1.2 Order Confirmation: Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.
2. Shipping Methods
2.1 Shipping Carriers: We utilize reliable shipping carriers to ensure timely and secure delivery of your orders.
2.2 Shipping Availability: We currently offer shipping nationwide in South Africa.
2.3 Shipping Fees: Shipping fees are calculated based on the total weight, destination, and shipping method selected during checkout. The exact shipping cost will be displayed at the time of checkout.
3. Delivery Times
3.1 Estimated Delivery: We offer expedited shipping, and the estimated delivery time is 2-4 business days from the date of shipment.
3.2 Delivery Delays: While we strive to meet the estimated delivery times, please note that unforeseen circumstances or factors beyond our control may cause delays. We appreciate your understanding and patience in such situations.
4. Order Tracking
4.1 Tracking Information: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
4.2 Tracking Updates: Please allow up to 24 hours for the tracking information to be updated by the shipping carrier. If you have any concerns about the status of your shipment, please contact our customer service team at 021 637 3474 or WhatsApp us on 076 023 6419 .
5. Address Accuracy
5.1 Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or undeliverable addresses due to customer error. Any additional shipping charges incurred due to address errors will be the responsibility of the customer.
6. Shipping Restrictions
6.1 Restricted Items: Some items may be subject to shipping restrictions due to local regulations or carrier policies. We will notify you if any items in your order cannot be shipped to your location.
Contact Us If you have any questions or concerns about our Shipping Policy, please feel free to contact our customer service team at 021 637 3474 or WhatsApp us on 076 023 6419. We are here to assist you and provide a satisfactory resolution.